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faq's
Why Sweet and Simple?
Because anything with your baby's face on it is sweet...and working with us is simple!
How does it all work?
Select a design that resembles what you would like for your own design. We are willing to change whatever you prefer to make the design your own from colors, fonts and wording. We can change color pictures to black and white or sepia, and accent with hand tinting for no extra charge. Can't decide on just one? No problem! We can combine designs for you!
Once you've decided on a design (or if you want a custom design) shoot us an e-mail from our contact page letting us know you would like a free proof. We check our e-mail constantly all day, so you should get a reply quickly. Once we get that we will e-mail you asking for the specifics of what you want on your design. Name, date, weight, announcement size, etc! Please attach your photos to your reply. After that we can create your proof. You are under no obligation to buy! We are sure you will love what we create for you!
After you have approved your proof, please go through the checkout process. Add the announcement style you initially liked to your shopping cart, the quantity you want, double check the size, and checkout! Just a little suggestion...consider ordering 5 extra! Our clients sometimes forget about one for the scrapbook, and a few of those other important people that may have slipped your mind (pediatrician, obstetrician, etc.). Being a new mommy sometimes causes memory loss! Believe us, we've been there! :-)
Do you have a minimum?
Yes, 25 is the minimum order. Please understand that you are not only paying for the paper, but the time and creativity of the designer.
What separates you from the others?
First off, our prices are significantly lower than the competition. We believe that you should get the best end of the deal by having a beautiful announcement at a great price! Also, our customer service is by far the best! We've taken our YEARS of working in a retail atmosphere and applied it here. We live at the computer so you will hear from us quickly, and we do not rest until your order is complete and you are tickled pink! (or blue of course!)
How is my payment processed?
We us PayPal to process all payments. You do not need a PayPal account to pay for your order. You may choose to pay with PayPal or just use your credit card #.
Why do you offer a free proof?
Who wants to pay for something before they've seen it? Not many people we know! Again, we are sure you will love what we create for you!
What format should my photos be in?
.jpg format is preferable. 300 dpi is great, but 600 dpi is even better. Please leave the editing and cropping to us. We can edit out blemishes, brighten dull colors, change color photos to black and white or sepia, and add hand tinting accents for no extra charge.
Can I mail you a photo?
We're sorry, but e-mail is what we prefer. You may scan and e-mail a photo to us though.
How long before I receive my proof?
We ask that you give us at least 24-48 hours to create your first proof. Once the final proof has been approved, your order will ship in approximately 72 hours (excluding weekends and holidays).
How long will it take to receive my order?
3-10 business days depending on your location. If you request rush shipping your order will arrive in approximately 2 business days depending on your location.
Does a 5x5 announcement require extra postage?
Yes, it is .62 cents to mail a square card.
Do you offer Postal Insurance?
Yes, for an additional $4, your package will be insured against damage or theft. Once your order has left our hands, we cannot be responsible for what happens en route.
Do you give quantity discounts?
Yes, for orders over 100. Please click on the Pricing link for that information. :-)
What kind of paper will my announcements be printed on?
Kodak Endura Professional Paper. They are printed at a professional printer. They will look and feel like a photograph and will last a lifetime. Unlike photos & graphics printed on your home computer, these will not fade or discolor so you will enjoy them for years to come!
Can I send more than one photo?
Absolutely! But we do ask that you try to keep it to 10 or less. We will do our best to accomodate your request if you would like to use every photo you send, otherwise we will use our creative judgement to select the photos that will work best for your particular design. Please separate your photos in groups of 3 when you email them to us.
Can I send you professional photographs?
We can only use professional photographs with expressed written consent from the photographer. It is illegal to reproduce someone else's work without their permission. Please email the copyright release provided by your photographer with your photos to sweetandsimpleannouncements@gmail.com.
Can I get extra envelopes?
We do send extra envelopes with your order. Let us know if you may need more than what you receive and we will quote you a price.
I received my order, but there is a problem!
We require you to proof your announcement very carefully before it goes to print. We cannot be held responsible for information that may be wrong. If it is our mistake we will do everything we can to make you happy! We know that being a new mommy may cause temporary memory loss as well as temporary loss of correct vision (don't worry, you'll be back to yourself in no time). Contact us as soon as possible so we can get the problem solved! If it was your mistake we can have your order re-printed at a reduced price, if it was our mistake, you bet we'll fix the problem lickety split! Your satisfaction is our #1 priority!
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